FAQ

We've Got Answers

We accept all major credit cards: Visa, Mastercard, American Express, Discover, as well as the occasional IOU.
Shipping takes about 5-7 business days. We ship out of Florida, so if you're on the east coast, you're in luck.
We don't currently ship internationally, but we're working on it!
All of our products that contain active ingredients (including our SPF products) have expiration dates printed directly on 'em. Let us know if you can't find it and we'll help ya out!

For all other products, expiration is generally about 6 months to a year after opening. But if you notice any changes in its smell or consistency, toss it.

Sun Bum ® products are made, tested, and filled in the USA.

Sun Bum® is Cruelty Free. This means that our products and raw materials are not tested on animals. Period. We are also certified by PETA® and Leaping Bunny®, third party companies that verify product testing practices as well as the processes of our suppliers. Check out the PETA® and Leaping Bunny® pages for more deets. https://crueltyfree.peta.org/company/sun-bum/ https://www.leapingbunny.org/shopping-guide

 

While most all our products are Vegan, certain products such as our Coco Balm Lip Balms, Tinted Lip Balms, Signature Lip Balm, Mineral Lip Balm and Baby Bum Diaper Rash Cream contain beeswax (from bees). We continue to explore ways to make our entire lineup of products Vegan and will do our best to update you as we do.

Our Signature line, Mineral line, Baby Bum SPF products, SPF Face Lotions, and our Daily Mineral Sunscreen Moisturizer are all Fragrance Free.

Nope. None of our products are made with Parabens or Vitamin A.
We're always looking for ways to be better to our planet. Currently, the bottles, tubes, and non-aerosol spray cans in our Skin Care line are recycleable. Just look at the number inside the little recycling symbol on the back of the product to learn how to best recycle it.

Remember to unscrew the cap and wash out the container before tossing it and check with your local recycling unit to see what they will/won't accept.
Yep! All of our products are Gluten Free.
You know in Spongebob how Mr. Krabs is super protective about the Krabby Patty formula? Well, that's kinda how we are with our scent. It's proprietary (top secret).
Some of the best things in life are free, including stickers. Just send over a self-addressed envelope to this address and we'll send you some.

Sun Bum
Attn: Stickers
444 South Coast Hwy
Encinitas, CA 92024
Sun Bum ® is not currently USDA Certified Organic.
Outside of Coconuts, Kukui Nuts, and Argan oil, which some consider a tree nut, we don’t use nuts in any of our Baby Bum or Sun Bum products. But we don’t currently have a program in place to certify our manufacturing facilities as nut-free so cannot guarantee zero traces. For any allergy concerns, consult your doctor before you use any of our stuff just to be safe.
Yes, all of our products were made for all skin types including oily, dry and combination skin.
Nope. None of our Skin Care products contain synthetic fragrances.
The products that contain a natural frangrance are our Daily Cleanser, Daily Sunscreen Moisturizer SPF 30, Daily Sunscreen Face Mist SPF 30, and our Restoring Face Mask.
You can add in other products to your daily skin regimen, but these are our recommended go-to’s for a simple and effective routine, day and night:

Daytime Skin Care Routine:
1. Daily Cleanser
2. Hydrating Serum
3. Hydrating Eye Cream
4. Daily Sunscreen Moisturizer SPF 30 or Daily Mineral Sunscreen Moisturizer SPF 30

Nighttime Skin Care Routine:
1. Daily Cleanser
2. Hydrating Serum
3. Hydrating Eye Cream
4. Restoring Night Cream
Yes, all products are safe for pregnancy and breastfeeding, however, we always recommend speaking to your doctor before trying new products.
Cetearyl alcohol is a fatty alcohol which means it’s actually a hydrating alcohol, not the drying kind. Yay.
All of our Skin Care products were tested for Non-Comedogenic and Non-Acnegenic and are considered break-out free.
All of our Skin Care products went through Non-Comedogenic and Non Acnegenic testing and are considered break-out free.

If you are concerned about how your skin might react, we recommend patch testing a small amount of product on the side of your neck or on the inside of your arm to see how your skin reacts to the product before applying it to your face.
Yes! Sun Bum Skin Care products were made with all skin tones in mind.
Yes, all of our products are pH balanced/stable.
No, they shouldn’t. Silicones are considered Non-Comedogenic and Non-Acnegenic.
Yes, our Daily Cleanser is made without:
Sulfates, Parabens, Phthalates, Formaldehyde, Mineral Oil, and Synthetic Fragrance
Our Eye Cream was tested for ocular irritation and found to be non-irritating. As always, if irritation occurs rinse eyes thoroughly and consult a physician.
It was tested for ocular irritation potential and was considered non-irritating.
Dermatologists recommend using sunscreen with an SPF of at least 30, which blocks 97% of the sun's UVB rays. While a higher SPF can block slightly more of the sun's UVB rays, no sunscreen can block 100 percent of the sun's UVB rays. Reapplication throughout the day is recommended. Reapply every 80 minutes of swimming or sweating and immediately after towel drying.
Yes! We recommend applying our Daily Sunscreen Moisturizer or Daily Mineral Sunscreen Moisturizer from your hairline all the way down to your neck and chest.
Yes, but we recommend avoiding direct contact with your eyes.
The tint is to help balance out any ghosting that is typically seen with mineral sunscreens. This tint should work with all skin tones, including darker tones.
Yes, 100% of users who tested our Cleanser said that it gently, yet effectively cleansed their skin of makeup and daily build-up, and left it feeling soft and hydrated.
Our Daily Face Mist is lightweight and hydrating sunscreen that was designed to absorb easily into your skin.
Yes!
We recommend using the Face Mask at least once a week, but it can be used as often as you want! Made to improve the look of dry, tired skin.
Since our skin is more delicate under the eyes we recommend avoiding that area unless you are gently applying our Eye Cream.
With some of our products, you’ll need to ‘prime’ the pump.
Step 1: Turn bottle upside down (with cap on) and tap the bottom firmly with your palm 3- 5 times
Step 2: Remove cap and pump until product starts dispensing into your hand (might take a few pumps)
Step 3: If nothing comes out, repeat steps 1 & 2. Totally normal for it to take a couple times to get it goin’
Nope. All of our products were reformulated years ago without DMDM.

Sulfates encompass a wide range of very different chemicals with very different chemical properties. For example, iron sulfate is a common form of iron used in supplements for people and in soil used for plants. Magnesium sulfate (aka “Epsom salts”) are used in therapeutic baths. There are even organisms found near deep-sea thermal vents that use naturally occurring sulfates for energy in place of sunlight. Clearly, not all sulfates are bad. We use Sodium Coco-Sulfate (in our Revitalizing Shampoo) that starts from Coconuts.

For sure! Our Sun Bum Hair Lightener is formulated with ingredients that really help amplify the natural highlighting effect of the sun including:

Meyer Lemon & Costa Rican Pineapple extracts
Topped off with a bit of hydrogen peroxide
We’ve seen the best color results on lighter brown to blonde hair tones. But using hair lightener on dark brown hair will work it will just give you warmer hues…think amber, gold, and honey. If you do decide to try it on dark hair, we recommend testing it out on a few strands first by applying 1-2 sprays and combing through before going out in the sun. Just remember all results are permanent.

Whether you are going for an all over light a bright look or some sun-kissed highlights, use these steps for the best results:

Wash hair using shampoo and conditioner
On desired area, spray Hair Lightener onto dry or damp hair
To avoid breakage and over-drying, limit use to no more than once between hair washes and use a leave in conditioner. We also reccomend using a tone Enhancing product with this like our Tone Enhancer, https://www.sunbum.com/products/blonde-lighten-tone
Complete the look with any of our other hair styling products.
We see you curly girls. Check out our line of Curls products here.

We usually just let our hair air dry but if we’re in a hurry, to avoid frizz, we DON’T use a towel, we use a chamois first and then a cotton t-shirt.

10 minutes of sunlight a day helps give us a healthy dose of Vitamin D, which is essential for good health. But don’t forget, if you stay out past 10 mins, please make sure to put on sunscreen—we don’t care if it’s ours, just use it.

Yes, you can totally use our Original sunscreen on your face. It's non-comedogenic, so it won't clog pores. But just a heads up, the Original Sunscreen Lotions do contain fragrance. So if you have sensitive skin, we recommend a Fragrance Free sunscreen option for the face.
Our Original Sun Care collection. This is the stuff we use every day. They use non-physical (non-mineral) active ingredients and provide Broad Spectrum protection that won’t alter the pigment of your skin.
We recommend checking with your doctor if you have any concerns!
Getting sunscreen in your eyes is the worst. The stinging typically comes from the active indredients in sunscreen that can often cause irritation if applied too closely to our eyes. So, we try to wait about 20 minutes after applying sunscreen before getting in the water.
Because the active ingredients in Mineral sunscreens are naturally white and don't fully absorb into the skin. If you want another option, check out some of our non-mineral products here: https://www.sunbum.com/collections/sunscreen-plp?filters=sunline-signature+sunline-original