We want you to be happy. If you ever have a problem with your order, send an email to hey@sunbum.com and we’ll be sure to help you out!


Shipping Information

  • We are NOT responsible for orders delivered to an incorrect address supplied by the sender. Please check your shipping address twice before placing your order. The customer is responsible for providing accurate shipping details and will be held liable for any fees incurred for orders returned to us for inaccurate delivery information.
  • Once your order has been placed (including subscriptions), we cannot cancel orders or make any changes to the following: items in the order, shipping address, payment method, or shipping method. Orders are immediately sent to our distribution center for fulfillment and cannot be edited.
  • All orders over $35 within the contiguous USA qualify for free standard shipping.
  • All orders in the noncontiguous USA will be charged a flat shipping rate of $15.99 . We do not ship to  Guam, Marshall Islands, Puerto Rico, and US Virgin Islands.
  • All orders in the contiguous USA will be charged a flat shipping rate of $7 if they contain a hazmat product in the order. “Hazmat” might sound scary, but it just means some of our products (made with compressed air or containing alcohol) are regulated when shipping.  Here is a list of items considered hazmat.
  • We do not offer expedited shipping options currently. If you need your order to arrive by a certain date that requires expediting, we do apologize, but we cannot accommodate these requests.
  • With FedEx Smartpost service your package will be delivered to your local post office by FedEx and then final delivery to your destination address will be made by the USPS. Once the package changes hands from FedEx to USPS, a USPS tracking number is assigned and can be found on the FedEx tracking site. Typical transit time for orders shipped via Smartpost is 7 days.
  • Orders ship from our Orlando warehouse Monday through Friday apart from USA holidays.
  • Our continuous spray products (Sunscreen Sprays, Hand Sanitizers, etc.) cannot be shipped outside of the contiguous USA or to PO boxes due to federal regulations.
  • We do not ship internationally, but please email international@trustthebum.com to see if our products have hit your stores yet!

Shipping Rates

Contiguous USA - Over $35 Free
Contiguous USA - Under $35  $7.00
Non-Contiguous USA  $15.99


Returns / Refunds / Exchanges

We hope you love every Sun Bum product, but we understand that everyone’s taste is a little different.

  • For health and safety reasons, we cannot process returns or exchanges.
  • For a replacement or refund, please email hey@sunbum.com with your order number, email address used to purchase, and reason for request.
  • For returns on orders over $75, the customer will be responsible for shipping the unopened/unused items back
  • All requests must be made within 30 days of purchase.


 Payment Information

We accept credit card payment through Visa, Mastercard, American Express, and Discover as well as Shop Pay and Google Pay.


 Third Party Retailer Returns / Refunds / Exchanges

If you are unhappy with a product purchased at one of our awesome retailers, you must return the item to their store for exchange or replacement. Please contact the retailer directly with your proof of purchase.