We hope you love every Sun Bum product, but we understand that everyone’s taste is a little different.
If you are unhappy with a product purchased at one of our awesome retailers, please return the item to their store for exchange or replacement.
Due to hygiene reasons, we cannot process returns or exchanges on sun care products, unless faulty. However, Sun Bum gladly accepts exchanges on unworn, unwashed, undamaged or defective lifestyle and apparel purchased in our online store within 30 days of the date of purchase. Promotional discount offers will be honored when exchanging size. Any free promotional items should be returned along with your order. In order to process an exchange for an online order, please email firstname.lastname@example.org with order number, email you use to purchase, and reason for return/exchange.
Please note that you are responsible for all return shipping charges, and no C.O.D deliveries will be accepted. We recommend using a traceable shipping method, such as UPS so you can retain the tracking number, for your records.
Please allow 10 business days for us to process your return and ship your exchanged item.